mashi Terms and Conditions

Definitions and Scope

These terms and conditions (referred to hereinafter as the "Terms") form a legally binding agreement between the mashi platform and the user. In these Terms, "mashi", "platform", "we" or "us" refers to the entity operating the mashi service.

"User", "you" or "member" refers to any person registered on the mashi platform who uses casino games, slots, live casino or sports betting services.

These Terms apply to all pages of the site, the mobile app and all digital services provided by mashi. By accessing the site or creating an account, you unconditionally agree to be bound by these Terms.

Account Registration and Eligibility

2.1 Age Requirement

To open an account on mashi and participate in any gaming or betting activity, the user must be at least 21 years of age. Providing a false age at registration will result in permanent account closure and the associated balance may be forfeited.

2.2 One Account Policy

Each individual may operate only one mashi account. Creating multiple accounts from the same person, the same device, the same IP address or the same payment method is strictly prohibited.

2.3 Accurate Information

At registration you must provide your full name, date of birth, mobile number and email address accurately. mashi reserves the right to verify the information provided. Incorrect or incomplete information may delay or suspend the withdrawal process.

2.4 Geographic Restrictions

The mashi platform is operated for users in Bangladesh. It is entirely the user's own responsibility to operate an account from areas where online gaming services are legally prohibited.

Account Verification and Security

3.1 Identity Verification (KYC)

Before initiating a withdrawal or before making transactions above a certain amount, mashi may request verification of your identity. In such cases you may be required to submit a copy of your National ID (NID) or passport.

3.2 Login Security

It is your responsibility to keep your mashi account password completely confidential. If you suspect unauthorised access to your account, notify our support team immediately via live chat. mashi will not be responsible for any loss resulting from sharing account details with a third party.

3.3 Suspicious Activity

mashi reserves the right to temporarily suspend an account and request additional verification at any time if suspicious transactions or unusual gaming patterns are detected.

Deposit and Payment Policy

4.1 Accepted Payment Methods

Deposits on mashi can currently be made via the following payment methods: bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank and other major commercial banks).

4.2 Minimum Deposit

The minimum deposit amount for each payment method is ৳300. Deposits below this amount will not be accepted by the system.

4.3 Deposit Verification

Your deposit must be made only from a payment account registered in your name. mashi will not accept deposits made through a third party, and such deposits may be returned.

Withdrawal and Payment Processing

5.1 Withdrawal Methods

To withdraw winnings from mashi, a withdrawal request can be submitted via bKash, Nagad, Rocket or bank transfer. Withdrawals are generally processed within 15 minutes to 2 hours.

5.2 Minimum Withdrawal Amount

Each withdrawal request must be for a minimum of ৳1,000. Withdrawal requests below this amount will not be processed.

5.3 Withdrawal Conditions

• Withdrawal requests will be processed only to the same method and the same account used for the deposit.
• Withdrawals may be put on hold if there is an active bonus or incomplete wagering requirement.
• Large withdrawal requests may be subject to additional review until verification is complete.
• mashi reserves the right to hold a withdrawal and conduct further investigation if fraud is suspected.

Bonuses and Promotional Offers

6.1 Welcome Bonus

The mashi welcome bonus is a 150% bonus on the first deposit, up to a maximum of ৳8,000. After claiming the bonus, the bonus amount must be wagered 10 times. Example: on a ৳1,000 deposit you receive a ৳1,500 bonus, giving a total balance of ৳2,500, and to withdraw you must complete ৳1,500 × 10 = ৳15,000 in wagering.

6.2 Conditions for Other Bonuses

Each bonus offer on mashi has its own wagering conditions. mashi offers up to 30% (maximum ৳5,000) on the weekly reload bonus, up to 50% (maximum ৳8,000) on the mashi Slots Festival bonus, and up to 40% (maximum ৳6,000) on the mashi Weekend Cricket bonus.

6.3 General Bonus Rules

• A bonus may be claimed only once unless the bonus terms state otherwise.
• A bonus is not a substitute for cash and cannot be withdrawn directly.
• Multiple bonuses cannot be active at the same time before the wagering conditions of the current bonus are met.
• mashi reserves the right to change, suspend or discontinue any bonus offer at any time.
• mashi reserves the right to forfeit a bonus if misuse is suspected.

Betting and Gaming Rules

7.1 Placing Bets

Once a bet is placed on mashi it is considered final. If an incorrect bet is placed due to user error or a technical issue, please contact live chat to have it reviewed — however, once a result has been determined the bet cannot be cancelled.

7.2 Technical Errors

If the outcome of a game is affected by a server outage, network issue or game software error, mashi reserves the right to void that round and return the stakes.

7.3 Fair Play Policy

All games on the mashi platform are operated by Random Number Generator (RNG) technology. If any user participates in games using software, bots or any automated method, their account will be closed immediately.

7.4 Sports Betting

Odds are subject to change in all sports betting, including cricket and football. The odds at the time the bet is confirmed are considered final. If a match is cancelled or postponed, the outcome of the bet will be determined in accordance with mashi's own betting rules.

Prohibited Activities

The following activities are strictly prohibited on the mashi platform and any violation of these rules will result in permanent account closure:

• Creating or operating multiple accounts.
• Opening an account using a false identity or documents.
• Using multiple accounts for the purpose of bonus abuse or coordinated bonus hunting.
• Attempting to hack, manipulate or exploit the gaming system in any technical way.
• Attempting to access another user's account or collect their information.
• Money laundering or introducing illegal funds.
• Impersonating a mashi representative or misleading other users.

Account Suspension and Closure

9.1 Closure by mashi

If a user violates these Terms, is involved in fraud or displays suspicious activity, mashi reserves the right to suspend or permanently close the account without prior notice.

9.2 Closure by the User

If a user wishes to close their own account, they can contact the mashi support team via 24/7 live chat or email. Active bonuses and balances should be settled before submitting an account closure request.

9.3 Inactive Accounts

Accounts that have not been used for an extended period may be declared inactive. Contact the support team to find out about the policy applicable to inactive accounts.

Privacy and Data Protection

mashi gives the highest priority to the protection of users' personal data. Full details of how your information is collected, stored and used can be found in our Privacy Policy.

Your account information is kept secure through SSL encryption technology. mashi will never ask for your full password or PIN — if anyone asks for this information, treat it as a fraudulent activity and notify our support team immediately.

mashi has a strict policy regarding sharing personal information with third parties. Your data is not sold to third parties for advertising or marketing purposes.

Responsible Gaming

mashi believes that gaming is a form of entertainment, not a source of income. Users are encouraged to play within their financial means.

If you feel that gaming is having a negative impact on your daily life, you are advised to use the self-exclusion and limit-setting options described on our Responsible Gaming page.

• You can set your own daily, weekly or monthly deposit limits.
• Temporary or long-term self-exclusion is available through the support team.
• Anyone under 21 years of age is not permitted to open an account, and mashi monitors this strictly.

Dispute Resolution

12.1 Filing a Complaint

If you have a complaint about mashi's service, first notify the support team via 24/7 live chat. Most disputes can usually be resolved quickly through chat. Our FAQ section may also be helpful for general queries.

12.2 Formal Complaint

If the issue is not resolved via live chat, a detailed written complaint can be submitted by email. The support team aims to respond to emails within 48 hours.

12.3 Final Decision

The decision given after an investigation by mashi shall be considered final. Technical game logs and transaction records are used as evidence in dispute resolution.

Changes to Terms

mashi reserves the right to change, amend or update these Terms at any time. For significant changes, a notice will be sent to the registered email address or posted on the platform.

Continued use of the site after updated Terms are published will be taken as your acceptance of the new Terms. You are therefore advised to review this page regularly.

To learn more about mashi's services, features and promotional offers, you can read our About Us page.

Contact

For any questions or clarifications about these terms, contact the mashi support team:

• Live Chat: 24 hours, 7 days a week — in Bengali and English
• Email: [email protected]

The mashi support team is always committed to being by your side and helping you resolve issues.