For ages 21 and above

mashi Responsible Gaming

The enjoyment of play is best when it stays within limits. mashi believes that safe and informed betting is every player's right — that is why we have put in place multiple tools and support options to protect you.

For ages 21 and above Self-exclusion available Support in Bengali and English SSL encryption

21+

Age limits are strictly enforced

To participate in casino and betting activities at mashi, a player must be at least 21 years of age. If proof of age cannot be verified during account review, the account will be suspended.

mashi is an entertainment platform where slots, live casino and sports betting can be enjoyed. However, we recognise that if betting becomes uncontrolled it can have a negative impact on personal and family life. For that reason, responsible gaming is not merely a rule for us — it is our commitment.

Our Terms and Conditions set out in detail how accounts should be used and what action will be taken if limits are breached. Every player should read these terms carefully, as they clearly explain playing limits, age verification and the process for closing an account.

Players often do not realise when they are drifting into habitual betting. Keep track of your spending and time. If you find it difficult to stop playing, make use of the tools and support options described below.

Your personal information is kept secure in accordance with our Privacy Policy. If you apply for self-exclusion or a deposit limit, that information is used solely for the purpose of protecting your account.

For general questions, visit our FAQ page — it contains step-by-step guidance on setting deposit limits, taking an account break and self-exclusion.

Set your own limits yourself

Session time limit

Set the maximum amount of time you want to play each day. When that time is up, the system will automatically notify you.

Time control

Deposit limit

Set a maximum on daily, weekly or monthly deposits. Once a limit is lowered, it takes at least 24 hours for an increase to come into effect.

Deposit cap

Account break

If you want to take a break for a while, the account can be temporarily closed for anywhere from 24 hours to six weeks.

Temporary break

Self-exclusion

If you need a long-term break, apply via live chat or email. During the exclusion period, no login, deposits or bonuses will be available.

Long break

Spending history

Your account's deposit, withdrawal and betting history can be viewed at any time. Every transaction is recorded transparently.

Transaction record

Reality reminder

After playing for a set period of time, the system will send a message reminding you how long the current session has been running — this is active by default.

Awareness message

Recognise the warning signs

Borrowing money or taking funds from other sources to deposit even when there is no budget for it.

Repeatedly returning to play in order to recover lost money — a "this time it will work out" mindset.

Hiding betting from family or friends and being dishonest about it.

Spending hours on betting while neglecting work, studies or family responsibilities.

Repeatedly failing to stop playing despite trying, and feeling restless as a result.

Feeling anxious, irritable or low when unable to bet.

Covering everyday living costs — food, rent, bills — from the betting budget.

If you recognise one or more of the signs above in yourself, seek help without delay.

Ways to get support

Asking for help is a sign of strength, not weakness. Support is available through any of the options below.

mashi live chat

Chat with us in Bengali or English via 24/7 live chat. Applications for self-exclusion or limit settings can be made right here.

Email support

Family and friends

Talk openly with the people close to you. Support from family is the most effective way to deal with a problem.

Professional advice

Seek guidance from a mental health specialist or a behavioural counsellor. Services of this kind are available at many hospitals and clinics in Bangladesh.

mashi's commitment

Protection of minors

No one under the age of 21 is permitted to open an account or play. If there is any doubt during verification, additional identification is requested.

Limiting financial harm

We never encourage a player to bet beyond their means. Setting a deposit limit is always recommended.

Prompt response

When a self-exclusion or account closure request is received, we act on it as quickly as possible — usually within a few hours.

Marketing stopped during self-exclusion

No promotional messages, bonus offers or marketing emails are sent while self-exclusion is in effect.

Transparent verification process

The account verification process is clear and impartial — completed without unnecessary delay or complication.

Support in Bengali

Our support team communicates in Bengali and is trained to give specific guidance on responsible gaming.

Questions about responsible gaming

Contact mashi's 24/7 live chat or email and request self-exclusion. The support team will deactivate your account within a few hours. During the exclusion period, login, deposits and promotions will not be available.

A request to lower a limit takes effect immediately. However, a request to raise a limit requires at least 24 hours before it comes into effect — this helps prevent impulsive decisions made in the heat of the moment.

An account break is a temporary measure — it can last from 24 hours up to six weeks, and the account becomes active again once the period ends. Self-exclusion is long-term — it typically remains in effect for six months or more, and the process to reopen the account is more stringent.

Yes, any balance remaining in the account before self-exclusion is applied can be withdrawn. Contact the support team to process the withdrawal. Standard withdrawals are completed within 15 minutes to 2 hours.

Self-exclusion is primarily initiated by the account holder. However, if a family member is concerned, they can contact our support team — we will assess the situation and provide assistance accordingly.

Betting can be a form of entertainment if kept under control — meaning a budget is set, time limits are followed, and the risk of losing money is understood. Using betting as a source of income or to recover losses turns it into a problem.