mashi Privacy Policy

This Privacy Policy ("Policy") applies to the mashi platform. When you use mashi's website or services, you acknowledge that the terms described in this Policy apply to you. The purpose of this Policy is to give you complete information about how we handle your personal data and what measures we take to protect your privacy.

Before you start using the mashi platform, it is also important to read our Terms and Conditions, as they contain detailed terms governing the use of our services.

1. What Information We Collect

We collect various types of information when you create an account and use mashi's services. This information falls into two main categories:

1.1 Information You Provide Directly

Information you enter on our platform yourself is collected directly. This includes:

• Full name, date of birth, and gender
• Email address and mobile number
• National ID or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, or bank account)
• User preferences and account settings

1.2 Automatically Collected Information

When you use mashi, some information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time and duration of site visits
• Pages visited and session data
• Data collected through cookies and similar tracking technologies

2. How We Use Your Information

Information collected on mashi is used for specific and legitimate purposes only. It is not used for any other purpose. The main purposes are as follows:

• Account Management: To create accounts, secure logins, and verify user identity.
• Service Delivery: To process gaming, betting, deposits, and withdrawals.
• Security: To detect fraud, prevent unauthorised access, and protect accounts.
• Customer Support: To assist with your questions and issues via live chat or email.
• Promotional Communications: To inform you about bonus offers or important updates — you may opt out of these communications at any time.
• Legal Compliance: To retain information in accordance with applicable laws and regulations.
• Service Improvement: To analyse user experience and improve the platform.

3. Disclosure of Information and Third Parties

mashi does not sell your personal information or share it with third parties for commercial purposes. However, limited information may need to be shared in certain situations:

3.1 Service Partners

Only the information necessary to operate the service is shared with trusted partners such as payment processors (bKash, Nagad, Rocket, and bank transfers), technical support providers, or game providers. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.

3.2 Legal Requirements

mashi complies when it is legally required to disclose information based on a court order, legal investigation, or a valid request from a government authority.

3.3 Business Changes

In the event of a merger, acquisition, or change in business structure, your information may be transferred to the new entity. You will be notified in advance if such a change occurs.

4. Data Protection and Security Measures

mashi applies industry-standard technical and administrative measures to keep your information secure:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Data Encryption: Strong encryption is used when storing sensitive information.
• Access Controls: Only authorised personnel can access user information.
• Regular Audits: The effectiveness of security measures is tested regularly.
• Suspicious Activity Monitoring: Unusual activity is detected through automated systems.

5. Cookie Policy

mashi uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Purpose of Cookie Use

• Essential Cookies: Required for the core functionality of the site, such as maintaining login sessions.
• Functional Cookies: To remember your preferences, such as language selection.
• Analytics Cookies: To understand how the site is used — these do not identify you personally.

5.2 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may affect certain site functions.

6. Data Retention Period

mashi retains your personal information only for as long as necessary. The basis for determining the retention period:

• All information is retained while your account is active.
• After account closure, information required to meet legal obligations is kept for a defined period.
• Financial transaction records are retained in accordance with applicable law.
• If you request to opt out of marketing communications, that information is deleted in a timely manner.

7. Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights:

7.1 Right to Access

You may request to know what information we hold about you. We will provide it to you within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. Some information can also be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. Due to legal obligations, it may not be possible to delete some information entirely.

7.4 Right to Object to Processing

You may object to your information being used for marketing purposes. In that case, we will stop that processing immediately.

8. Protection of Minors' Information

mashi's services are intended only for persons aged 21 and above. We do not knowingly collect any personal information from minors.

If there is reason to believe a person is under 21, their account will be suspended until identity verification is confirmed. If it becomes known that a minor has created an account, that account will be closed and the associated information will be deleted.

9. International Data Transfers

mashi primarily serves Bangladeshi users. In some cases, information may be transferred to another country for technical services. Any such transfer ensures that the receiving party provides privacy protections equivalent to those in this Policy.

You can read our About Us page to learn more about mashi and understand the background of our services.

10. Changes to This Policy

mashi reserves the right to update this Privacy Policy at any time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, users will be notified in advance by email or through the site. If you continue to use mashi after a policy change, it will be assumed that you have accepted the new terms.

11. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please contact us using the details below. Our support team is available 24/7 in Bengali and English.