mashi FAQ — Bonus, Deposit and Withdrawal

The wagering requirement for the welcome bonus at mashi is 10 times the bonus amount. That means only the bonus amount needs to be wagered 10 times — not the original deposit. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, the wagering requirement is ৳1,500 × 10 = ৳15,000. Once that amount has been wagered, winnings from the bonus can be withdrawn. Every bet placed on mashi Slots counts toward this requirement.

No — the welcome bonus at mashi can only be claimed once per player. If the same person tries to claim the bonus by creating multiple accounts, those accounts may be cancelled. Each account is verified with one ID and one mobile number, so it is not possible for the same person to hold multiple accounts. After receiving the bonus, you can still enjoy mashi's other regular promotions.

Yes, bonuses at mashi have a set expiry period. If the wagering requirement is not completed within the specified time after the bonus is activated, the bonus expires. Check the applicable terms at the time of claiming the bonus for the exact period. mashi always advises reading the terms carefully before claiming a bonus so you do not lose it due to inactivity.

The welcome bonus is 150% up to a maximum of ৳8,000. For example: depositing ৳10,800 would normally give ৳16,200 at 150%, but because the maximum is ৳8,000, your total balance would be ৳18,800 and the wagering requirement would be ৳8,000 × 10 = ৳80,000. Depositing more than this will not increase the bonus amount.

The weekly cashback is a fixed percentage of the net loss for that week (total losses minus total winnings). Example: a Silver tier member with a net loss of ৳20,000 for the week receives ৳20,000 × 1.0% = ৳200 in cashback. The maximum cashback rate is 0.5% at Bronze, 1.0% at Silver, and 1.5% at Gold. Visit the VIP page for more details on mashi VIP benefits.

mashi has three VIP tiers:

• Bronze — weekly cashback up to 0.5%.
• Silver — weekly cashback up to 1.0%.
• Gold — weekly cashback up to 1.5%.

The cashback rate increases with each tier. Higher tiers also come with special benefits and priority support.

Tier progression in mashi VIP depends on regular play. The more consistently you place bets, the faster you can move to a higher tier. Rather than fixed thresholds, mashi evaluates your overall activity and announces tier changes. You will be notified by email or live chat when your tier is upgraded.

mashi VIP members receive benefits beyond the weekly cashback. Higher tiers come with a personal account manager, faster withdrawal processing, exclusive promotions and invitations, and priority support. Taken together, the mashi Gold tier is the most rewarding for regular players.

Yes — the mashi support team assists in both Bengali and English. Bangladeshi players can report issues directly in their native language. Send a message in Bengali on live chat and the representative will reply in Bengali. Bengali can also be used in emails.

mashi support is active seven days a week, 24 hours a day. Day or night, Sunday or Friday — you can connect via live chat at any time. If a problem comes up during a BPL or T20 match, help is available immediately.

mashi offers two support channels: live chat and email. Live chat is the fastest — a representative usually connects within a few minutes. Email is suitable for more detailed issues or when you need to send documents. There is no phone number — use these two channels.

Before contacting mashi support, have the following information ready:

• Your registered username or email.
• A brief description of the issue (when it occurred, which game or transaction).
• For deposits or withdrawals, the transaction ID or bKash/Nagad reference number.
• Attach a screenshot if you have one — it helps resolve issues faster.

Yes — the mashi support team can assist with responsible gambling. You can request a deposit limit, a temporary account break, or account closure via live chat. You can also visit the Responsible Gaming page for more information.

mashi supports four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank are supported. The minimum deposit is ৳300 for all methods.

Log in to mashi, go to the deposit section, and select bKash. Send the specified amount from bKash to the mashi payment number shown. Enter the transaction ID and amount in the form and confirm. The minimum deposit is ৳300. Once completed, your balance is usually updated within a few minutes.

Yes, the steps are essentially the same for Nagad. On the mashi deposit page, select Nagad, send the specified amount from the Nagad app to the number shown, and submit the form with your Nagad transaction number. The minimum deposit for Nagad is also ৳300. For any mobile wallet deposit, the wallet must be registered in your own name.

First, wait a few minutes, as mobile network delays can occasionally cause a short lag. If the balance has still not appeared after 15–20 minutes, contact mashi live chat with your bKash/Nagad/Rocket transaction ID and the amount ready. The support team will verify and resolve it quickly.

mashi does not charge any processing fee on deposits. However, your mobile banking service (bKash, Nagad, or Rocket) may apply its own charges according to its own rules — that is entirely the payment provider's matter. Bank transfer fees, if any, are also governed by the respective bank's own policy.

The minimum withdrawal amount at mashi is ৳1,000. Withdrawal requests below this amount will not be accepted. Before requesting a withdrawal, make sure your balance is sufficient and that the bonus wagering requirement has been completed — otherwise the withdrawal may be blocked.

An approved withdrawal at mashi typically reaches your bKash account within 15 minutes to 2 hours. The same timeframe applies to Nagad and Rocket. Bank transfers may take a little longer due to the banking process involved. If a long time passes without any update, contact live chat.

No — withdrawals at mashi must go to a wallet or bank account registered in the player's own name. A withdrawal request to another person's account will be held at verification and may not be approved for security reasons. Use the name and number you provided when your account was verified.

A pending withdrawal at mashi is normal — it is usually processed within 15 minutes to a maximum of 2 hours. If it remains pending for more than 2 hours, contact live chat with your transaction number. During busy periods or when verification is required, it may take slightly longer.

Four withdrawal methods are available at mashi: bKash, Nagad, Rocket, and bank transfer. Major Bangladeshi banks including Dutch-Bangla, BRAC, and Islami Bank can be used for bank transfers. As with deposits, withdrawals must go to an account registered in your own name.